Privacy Policy

Introduction

We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect the personal information you provide to us through our website www.groomrooms.co.uk. By using our website, you agree to the collection and use of information in accordance with this policy.

Our Data Protection Officer

We have appointed a Data Protection Officer on a voluntary basis. They can be contacted in the following ways should you have any questions, complaints or feedback about your privacy:
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Email: Michelle@thegroomroombramley.co.uk
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Mail: Data Protection Officer
Unit B
197 Bawtry Rd
Bramley
Rotherham S66 2TP

Information We Collect

We may collect and process the following data about you:

1. 1. Personal Information

• Contact Information: Name, email address, phone number, and postal address.
• Account Information: Username, password, and other registration details.
• Payment Information: Credit/debit card details or other payment information (processed securely).

1. 2. Technical Information

• Device Information: IP address, browser type, operating system, and device type.
• Usage Data: Details of your visits to our website, including traffic data, location data, weblogs, and other communication data.

1. 3. Cookies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

How We Use Your Information

We use the information we collect in the following ways:

• To provide and maintain our services: Including account registration, processing transactions, and providing customer support.
• To improve our website: Analysing how you use our website to enhance user experience.
• To communicate with you: Sending updates, newsletters, and promotional materials. You can opt out of receiving such communications.
• To ensure security: Monitoring for fraud, security breaches, and other illegal activities.
• To comply with legal obligations: Processing your information for legal compliance and regulatory requirements.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

• Service providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.
• Legal requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred.

Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure.

How Long Do We Keep Your Personal Information?

We will keep your personal information for as long as you are our customer or employee.

• Customer: After you stop being an active customer, because you have stopped regularly using our services or buying our products, we may keep your personal information for up to 6 years for one of the following reasons:

1. To respond to any questions or complaints from you;
2. To maintain our records;
3. To comply with laws applicable to us.

After such time, we will securely delete your personal information. If we receive a bounce back from any of the emails that we send to you on a number of occasions, we will delete your personal information in relation to those emails.

• Employee: For permanent employees, we keep personnel files for 6 years after an employment contract has ended. This information includes, but is not exclusive to employment contracts, training records and salary information. For temporary staff, we keep relevant records for 2 years. This excludes members of the Senior Leadership Team, whose details are retained permanently.

Your Rights

• Access: The right to request a copy of the information we hold about you.
• Correction: The right to correct any inaccuracies in your personal information.
• Deletion: The right to request the deletion of your personal data under certain conditions.
• Restriction: The right to request the restriction of processing your personal data.
• Portability: The right to request the transfer of your data to another organisation, or directly to you, under certain conditions.
• Objection: The right to object to our processing of your personal data.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.